Sign in

• The PED support PinCode Entry or MSR Entry
• The user will be prompted for a login (pincode on screenshot), then for the table number or check Number
• The user can enter 0 to get a list of all tables or table number 
• The tables returned will only be the tables assigned to the server in POS 
   

Check by Table

 Check by List (with different user login)

A query is then run against the user first. Should the user not be valid, a failed login message will be returned

Single Card Payment with Tips  - Print Bill & Final Receipt

When paying of a transaction, the check will be recalled by the server from the terminal using the list function.

The options will be given to the server to Print the check for the guest to view his bill if required.
When paying off the transaction, the guest will be prompted to leave gratuities and then process the credit card.

Once the transaction has been approved, the server will be able to print the final receipt (including payment ) to give to the client. 

please note that the Print Check and Final Receipt option needs to be enabled by Elavon on the terminal. 

• The check is now closed in xnPOS and can be view in the Journal (under the associated WKS)

Part Payment

When a part payment, the process is similar to the previous step, however, when prompted to confirm the amount, the server would overwrite the amount with the correct amount requested by the guest. 

Declined Transaction

If a transaction is declined, the device should display the reason of the decline and a receipt option should appear.

Split Payment with Room Charge

When doing Split Payment that will involve a Room Charge, the Room Charge Payment will need to be done form xnPOS or xnPOS Mobile

• From Android
  when the room charge is to be done from Android, please process the room charge first

This is due to the fact that when doing a transaction from a PED, the table is locked and will remain locked until the full payment Is made or the time out as expired.  As the timeout is set to 5 minutes, the table will not be accessible for 5 minutes from the Android.

• From xnPOS
   The room charge can be processed before or after the PED payment. It is however advised to process the room charge first
  If done after, the waiter will need to press the STOP button when the New Balance amount is returned

This will return the PED to the main screen. However, the table will still be locked by the PED
There is no information passed to the interface for us to release the table. 
When trying to access the table, the standard Locked Error message will appear. This can be release using the Release Table function

Refund

A Refund is new Transaction using the REFUND function in xmPOS

Once the REFUND transaction is created, proceed as normal from the PED (recall the Table/Check) and process the transaction.

VOIDS / Cancel Paid Check

Elavon allows to perform VOIDS (Elavon Terminology) / CANCEL PAID CHECK (xnPOS Terminology) with the following conditions

• Transaction was done on the same Business Date
  
   
• The Payment was not done with Split Payment – If so xnPOS will not allow the Void.
  

To carry out the VOID

 

• Select the transaction from the Journal
  
  
   
• Select Cancel Paid Check
  
  
   
• The transaction VOID will start
  
   
• The Refund will be done and the Merchant Receipt /  Customer Receipt will be printed by the POS receipt printer