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Adyen Pay@Table User Guide

This guide provides step-by-step instructions for using Adyen Pay@Table.

Written by Emmanuel Clave

Updated at January 31st, 2024

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In This Article:

    Adyen Pay@Table User Guide

     

     

    Version Control

    Version

    Date

    Content / Revision

    1.0

    24/112023

    Initial Document

    1.1

    31/01/2024

    Added RFID Video

     

     

     

     

     

     

     
     

    User Guide

    The following will show you basic usage from the PED and xnPOS.

    Sign in 

    • The PED currently support PinCode Entry, Magstripe or RFID identification

     

    PIN CODE Identification

    • The user will be prompted for a login (pincode on screenshot)
    • if the devices is used in multiple outlets, the user will be prompted to select the correct outlet.
    • If the pincode is incorrect, an error will be displayed. (see video below)
    Your browser does not support HTML5 video.

     

    RFID Identification

    • The user will be prompted to either Enter ID (pin Code) or Press Confirm to use Card
    • User will Tap Employee ID card on device and proceed
    Your browser does not support HTML5 video.
     
     

    Single Card Payment with Tips  - Print Bill & Final Receipt

    When paying of a transaction, the check will be recalled by the server from the terminal using the list function.

    • user select by Table of From List
    • User will be prompted if the bill needs to be printed before payment
    • User will be prompted if the payment is in full or in part
    • A prompt for tips will be displayed for the guest to apply 
    • Credit card receipts will be printed
    • Final receipt will be printed
      please note that in the case of countries with fiscal requirement with QR code and/or electronic signature, the device will print the full fiscalised final receipt as seen in the video (based on Germany Fiscal System)

     

    Check by Table

    Your browser does not support HTML5 video.

     

    Check by List

    Your browser does not support HTML5 video.

     

    • The check is now closed in xnPOS and can be view in the Journal (under the associated WKS)

     
     

     
     

    Part Payment

    • When selecting Split Payment, the user will be prompted to select Unequal Amount or Equal Amount
    • if equal amount is selected, number of split will be requested.
    • The amount will be calculated 
    • Each payment will be done in sequence
    • If unequal amount has been selected, an amount will need to be typed
    Your browser does not support HTML5 video.
     
     

    Split Payment with Room Charge

    When doing Split Payment that will involve a Room Charge, the Room Charge Payment will need to be done form xnPOS or xnPOS Mobile

    • From Android
      when the room charge is to be done from Android, please process the room charge first

    This is due to the fact that when doing a transaction from a PED, the table is locked and will remain locked until the full payment Is made or the time out as expired.  As the timeout is set to 5 minutes, the table will not be accessible for 5 minutes from the Android.

    • From xnPOS
       The room charge can be processed before or after the PED payment. It is however advised to process the room charge first
      If done after, the waiter will need to press the STOP button when the New Balance amount is returned

    This will return the PED to the main screen. However, the table will still be locked by the PED
    There is no information passed to the interface for us to release the table. 
    When trying to access the table, the standard Locked Error message will appear. This can be release using the Release Table function

     
     

    Refund

    A Refund is new Transaction using the REFUND function in xmPOS



    Once the REFUND transaction is created, proceed as normal from the PED (recall the Table/Check) and process the transaction.

    Your browser does not support HTML5 video.
     
     

    VOIDS / Cancel Paid Check

    Adyen allows to perform CANCEL PAID CHECK (xnPOS Terminology) with the following conditions

    • The outlet also has a Pay@Counter device set up - The Refund will be done via the Pay@Counter Terminal
       
    • Transaction was done on the same Business Date

       
    • The Payment was not done with Split Payment – If so xnPOS will not allow the Void.


    To carry out the VOID

    • Select the transaction from the Journal


       
    • Select Cancel Paid Check


       
    • The transaction VOID will start

       
    • The Refund will be done and the Merchant Receipt /  Customer Receipt will be printed by the POS receipt printer



       
     
     
     
     

     

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